Privacy Policy
Privacy Policy
​Northern Gem Crystals is committed to protecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or place an order with us.
Who we are
Northern Gem Crystals is a sole trader business based in the United Kingdom.
Business address:
11 Millers Road
Deal, Walmer
Kent
CT14 7FA
Contact email:Â northerngemcrystals@gmail.com
For the purposes of data protection law, Northern Gem Crystals is responsible for the personal information collected through this website.
Information We Collect
We may collect personal information that you provide when you use our website, contact us or place an order. This may include your name, email address, telephone number, billing and delivery address, and details of your order.
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We may also collect information automatically when you use our website, such as your IP address, browser type and information about how you use the website. Some of this information may be collected through cookies and similar technologies.
How we use Your information
We use the personal information we collect to process and fulfil your orders, communicate with you about your orders or enquiries, provide customer support, process payments, deliver products to you, and operate and improve our website and services.
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We may also use information where necessary to comply with our legal and accounting obligations, prevent fraud and protect the security of our website.
How we share your information
We do not sell or rent your personal information to third parties.
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We may share personal information with trusted service providers where necessary to operate our business and fulfil your orders. This may include payment providers, delivery providers such as Royal Mail, website and hosting providers, and other services we use to run our business.
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We may also disclose information where required by law or where necessary to protect our legal rights or prevent fraud.
Legal Basis for Using Your Information
We only use your personal information where we have a lawful basis to do so. This may include processing your information because it is necessary to fulfil an order or provide a service you have requested, because we have a legal obligation to do so, or because it is necessary for our legitimate business interests.
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Where we rely on your consent, you can withdraw that consent at any time.
How Long We Keep Your Information
We keep your personal information only for as long as it is necessary for the purposes for which it was collected, including to fulfil orders, provide customer support, resolve disputes and meet our legal, accounting and reporting obligations.
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When personal information is no longer required, we will securely delete it or otherwise dispose of it in accordance with our legal and business requirements.
Your Data Protection Rights
Under UK data protection law, you may have rights in relation to your personal information. These may include the right to request access to the information we hold about you, ask us to correct inaccurate information, request deletion of your information where applicable, restrict or object to certain processing, and request the transfer of your information in certain circumstances.
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If we are relying on your consent to process your information, you can withdraw your consent at any time.
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If you would like to exercise any of these rights, please contact us at northerngemcrystals@gmail.com.
Cookies
Our website uses cookies and similar technologies to help the website function, improve your experience and understand how visitors use our website.
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Some cookies are essential for the website to operate, while others may be used for analytics or other purposes. Where required, we will ask for your consent before using non-essential cookies.
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You can manage your cookie preferences through the cookie consent banner on our website.
Data Security
We take reasonable steps to protect the personal information we hold from unauthorised access, loss, misuse, alteration or disclosure.
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However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Northern Gem Crystals
Email:Â northerngemcrystals@gmail.com
We will do our best to respond to your enquiry as soon as reasonably possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements. Any updates will be published on this page, and we recommend checking this page periodically for the latest version.
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Last updated: 9th September 2026