Terms & Conditions
About Northern Gem Crystals
Northern Gem Crystals is a sole trader business based in the United Kingdom. We sell crystals and related products through our website.
Contact email:Â northerngemcrystals@gmail.com
These Terms & Conditions apply to purchases made through the Northern Gem Crystals website.
Products
We make every effort to ensure that product descriptions, photographs, colours, sizes and weights are as accurate as possible.
Crystals are natural products and may vary in colour, pattern, shape, size and appearance. These natural variations are not considered faults.
Product photographs are provided as a guide and the actual item may differ slightly from the photograph, particularly where natural crystals are concerned.
Prices
All prices displayed on our website are the prices payable for the products at the time of purchase.
Any applicable delivery charges will be clearly displayed before you complete your order.
We reserve the right to correct genuine pricing or description errors. If an error affects an order you have placed, we will contact you as soon as reasonably possible.
Orders and Payment
By placing an order through our website, you are making an offer to purchase the products selected.
Orders are subject to availability and acceptance by Northern Gem Crystals.
Payment must be made using the payment methods available at checkout.
Once your order has been accepted, we will send confirmation of your order to the email address provided.
Delivery
We aim to dispatch orders as soon as reasonably possible after payment has been received.
Orders are delivered using Royal Mail or another delivery service selected by Northern Gem Crystals.
Delivery options, estimated delivery times and applicable delivery charges will be shown during the ordering process.
Delivery times are estimates and may occasionally be affected by circumstances outside our control.
If an order is delayed or appears to have been lost in transit, please contact us at northerngemcrystals@gmail.com so that we can investigate the matter.
Your Right to Cancel
If you purchase goods from us online, you normally have a legal right to cancel your order within 14 days of receiving the goods, without giving a reason.
If you wish to cancel, please contact us at northerngemcrystals@gmail.com within the applicable cancellation period.
After telling us that you wish to cancel, you normally have a further 14 days to return the goods.
Further information about cancellations, returns and refunds is provided in our Returns & Refunds policy.
Returns and Refunds
We accept returns in accordance with UK consumer law.
Where you exercise your legal right to cancel an online purchase, returned goods should be sent back within the applicable period and should be handled with reasonable care.
Where appropriate, refunds will be made using the original payment method.
Our full returns, cancellation and refund procedure is explained in our Returns & Refunds policy.
Faulty or Incorrect Items
We want you to receive your order in good condition and as described.
If an item arrives damaged, faulty or is not what you ordered, please contact us as soon as possible at northerngemcrystals@gmail.com and provide details of the problem.
Your legal rights relating to faulty, damaged or incorrectly described goods are not affected by these Terms & Conditions.
Availability
All products are subject to availability.
If a product becomes unavailable after you have placed an order, we will contact you as soon as reasonably possible and, where we are unable to fulfil the order, provide an appropriate refund.
Website Use
You agree to use this website lawfully and not to misuse, damage or interfere with the website or its operation.
We may make changes to the website, products, product descriptions or services from time to time.
Intellectual Property
All content on this website, including photographs, text, logos, graphics and branding, belongs to Northern Gem Crystals or is used with permission.
You may not copy, reproduce, distribute or use our content for commercial purposes without our prior written permission.
Privacy
We collect and use personal information in accordance with our Privacy Policy.
By placing an order or contacting us, your personal information will be handled in accordance with that policy.
Our Liability
Nothing in these Terms & Conditions affects your legal rights as a consumer or limits any liability that cannot legally be excluded or limited.
We will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control, subject to your statutory consumer rights.
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website or legal requirements.
The version applicable to your purchase will be the version in effect at the time your order is placed.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the applicable courts of England and Wales, subject to any mandatory consumer rights that apply to you.
Contact Us
If you have any questions about these Terms & Conditions, an order, a product or any other matter relating to Northern Gem Crystals, please contact us:
Northern Gem Crystals
Email:Â northerngemcrystals@gmail.com
We will aim to respond to enquiries as soon as reasonably possible.
Last Updated
Last updated: 9th September 2026